Shipping/ Disclaimer Policy
Fedex
We do not take responsibility for spawn shipped in uninsulated packaging during the summer or winter months. To provide a guarantee, Earth Angel Mushrooms requires a mandatory insulated packaging from April to November to ensure the health and vigor of the spawn/cultures. Depending on the season, insulated packaging may be used at Earth Angel Mushrooms’ discretion. The fee for insulated packaging/cool packs are an additional $25 per package (6 spawn bags/ package.
While Earth Angel Mushrooms guarantees that we will make all reasonable efforts to package spawn/cultures to prevent damage during shipping. We DO NOT take responsibility for packages damaged by the shipper enroute to the customer. If spawn is damaged to the point of unusable due to negligent handling during shipping, please file a claim with the shipper. If spawn is damaged during shipping EAM may choose to replace that spawn. This is at EAM discretion and on a case by case basis.
Note: Some shippers require damages to be reported immediately on the BOL (before signing), for a claim to be filed.
DISCLAIMER:
All shipments must be inspected within 24 hours upon receipt. If there is an issue/ flaw, take photos and report them within 24 hour to sales@earthangelmushrooms.com.
Freight Shipments
Freight Shipping refrigerated (for spawn 85 bags or over, fruiting block orders 50-200 blocks/ pallet)
We do not take responsibility for fruiting blocks shipped in non refrigerated transport during any time. Customers take all risk once fruiting blocks leave Earth Angel Mushrooms for delivery. To provide a guarantee, Earth Angel Mushrooms require a mandatory refrigerated transport to ensure the health and vigor of the fruiting blocks. We guarantee all blocks to be fully viable upon shipping. If you would like to arrange your own shipping, please feel free.
While Earth Angel Mushrooms guarantees that we will make all reasonable efforts to package fruiting blocks to prevent damage during shipping. We DO NOT take responsibility for packages damaged by the shipper enroute to the customer. We will not refund or replace blocks that are damaged due to circumstances out of our control. If fruiting blocks are damaged to the point of unusable due to negligent handling during shipping, please file a claim with the shipper. Freight must be inspected at time of delivery.
Note: Some shippers require damages to be reported immediately on the BOL (before signing), for a claim to be filed.
Disclaimer:
All shipments must be inspected within 24 hours upon receipt. If there is an issue/ flaw, take photos and report them within 24 hour to sales@earthangelmushrooms.com
Freight Shipping (for 5 lb. specialty mushroom boxes)
While Earth Angel Mushrooms guarantees that we will make all reasonable efforts to package specialty mushroom boxes to prevent damage during shipping. We DO NOT take responsibility for packages damaged by the shipper enroute to the customer. We will not refund or replace specialty mushroom boxes that are damaged due to circumstances out of our control. If specialty mushroom boxes are damaged to the point of unusable due to negligent handling during shipping, please file a claim with the shipper. Freight must be inspected at time of delivery.
Note: Some shippers require damages to be reported immediately on the BOL (before signing), for a claim to be filed.
Disclaimer:
All shipments must be inspected within 24 hours upon receipt. If there is an issue/ flaw, take photos and report them within 24 hour to sales@earthangelmushrooms.com
Southwest Air Cargo
Contact us at sales@earthangelmushrooms.com for details on this service.